LdxcaHcv™ is owned and operated by Chengdu Hengyao Xingchen Technology Co., Ltd..

Business Address: Room 2276, B1 Floor, Building 1, No. 66 Changrong Road, Wuhou District, Chengdu, Sichuan, China, Attached No. 90
Customer Support: service@ldxcahcv.com

Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from shipping transit time.

For standard shipping to supported destinations in the United States, estimated transit is generally 5–12 business days after dispatch. Actual delivery time may vary because of destination, carrier operations, weather, customs procedures where applicable, seasonal volume, or other transportation circumstances.

Available shipping methods and applicable charges are displayed during checkout before payment is completed. If a free-shipping offer applies, eligibility is shown before checkout is completed.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination. The business registration address should not be interpreted as the shipping or return warehouse for every order.

Once an order has shipped and tracking is available, a shipping confirmation or tracking update is sent to the email address provided at checkout. Please allow approximately 48 hours after label creation for initial carrier activity to appear.

If tracking has not updated for an extended period, the shipment appears lost, or a package marked delivered cannot be located after reasonable checks, contact service@ldxcahcv.com with the order number.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Email service@ldxcahcv.com before sending an item back and provide your order number, the item, the reason for return, and relevant photos or videos where necessary. Once approved, Customer Care will provide the correct return warehouse address and instructions.

For preference-based returns, customers are generally responsible for return shipping. If a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, an appropriate solution will be provided without requiring the customer to bear the reasonable return cost caused by the qualifying issue. No separate restocking fee is charged for approved eligible returns.

After an approved returned item is received, inspection is generally completed within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. The payment provider may require additional posting time.

Contact service@ldxcahcv.com as soon as possible. We recommend submitting requests within 12 hours after purchase whenever possible. Requests received later may still be reviewed if fulfillment has not begun, but changes cannot be guaranteed once processing or shipment preparation is underway. No cancellation fee is charged for an order successfully canceled before fulfillment.

Email: service@ldxcahcv.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST.
Typical response target: 1–2 business days.